SKU: 99907540181

Process Matters: Engaging and Equipping People for Success

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Process Matters: Engaging and Equipping People for SuccessWe do business in a results oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it.


In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way.


Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people.


Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.



Binding Type: Paperback
Publisher: Princeton University Press
Published: 05/02/2017
ISBN: 9780691175676
Pages: 336
Weight: 0.80lbs
Size: 8.10h x 5.00w x 0.80d
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SKU: 99907540181

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Sarah
Charlottesville, US
★★★★★ 4
Cute but run big
Special Size: 7" Inseam with Pockets, Size: X-Large, Color: Flamingo Pink
Color is fantastic. Very naked feeling. Runs big. I’m a size 12/14 and usually wear XL with them sometimes feeling tight. I am pear shaped - 35” waist, 47” hip and these fit but were quite loose in the waist. I might consider sizing down if I wanted to tighter. They would be very a bump-friendly non-maternity option
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Reviewed in the United States on May 28, 2026
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Rach
Draper, US
★★★★★ 5
Love these!!!
Special Size: 7" Inseam without Pockets, Size: Large, Color: Ocean Blue
Super happy with these shorts!!! Wore them on a full day at the theme park. Stayed in place and did not ride up. No pinching or constricting. The material is buttery soft and the blue is so vibrant and pretty!! Don’t show every bump and imperfection, but does show some. It’s not totally smoothing. Very work out friendly, heat friendly, running errands friendly. Would definitely recommend and plan to buy other colors. Comfy waist band as well.
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Reviewed in the United States on May 11, 2026
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CLJ_WV
Fort Morgan, US
★★★★★ 5
Excellent Work-out & Biking Short
Special Size: 7" Inseam without Pockets, Size: Small, Color: Ocean Blue
I love these biker shorts. They have just the right amount of lycra and they are super soft. They are true to size, and they fit perfectly on my 5'2", 125-pound frame. I purchased them for use in bike riding, and I am very pleased with the fit and stretch. The inseam length is perfect for bike riding, and the legs don't ride up my thigh. The only con to all the pros is there isn't a phone pocket. I ride my bike around town, and I would have liked to have a pocket for my phone when going inside a store. These shorts are well worth the price. I purchased three different colors and love them all. I would definitely purchase this item again.
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Reviewed in the United States on January 7, 2026
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Amanda
Grantham, US
★★★★★ 4
Cute but could use some pockets
Special Size: 6" Inseam Contrast Trim without Pockets, Size: Small, Color: Navy/White
Obsessed with these shorts. They are so cute and comfy. They fit true to size and I love that there is a matching top you can buy separately. I feel like the material is pretty thick and I don't have to worry about it being see through. My only complaint is that there are no pockets.
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Reviewed in the United States on June 2, 2026
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Alecia
Alexandria, US
★★★★★ 5
Perfect workout shorts!
Special Size: 5" Inseam without Pockets, Size: Medium, Color: Black
Very comfortable and soft material. Great price! Perfect for workouts! Doesn't ride up or have constant pulling on them!
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Reviewed in the United States on March 19, 2026

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