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Ships within 48 hours · Estimated delivery Jul 17 - Jul 22
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Description
The Art of SupportAre you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical
Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers?
The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find:
- Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results.
- Nuanced recommendations to build or improve your organization.
- Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy