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Description
ATV312HD11N4Main Range of product Altivar 312 Product or component type Variable speed drive Product destination Asynchronous motors Product specific application Simple machine Assembly style With heat sink Component name ATV312 Motor power kW 11 kW Motor power hp 15 hp [Us] rated supply voltage 380 500 V 15 10 % Supply frequency 50 60 Hz 5 5 % Network number of phases 3 phases Line current 37. 2 A at 380 V, Isc = 22 kA 28. 4 A at 500 V EMC filter Integrated
Main
| Range of product | Altivar 312 |
| Product or component type | Variable speed drive |
| Product destination | Asynchronous motors |
| Product specific application | Simple machine |
| Assembly style | With heat sink |
| Component name | ATV312 |
| Motor power kW | 11 kW |
| Motor power hp | 15 hp |
| [Us] rated supply voltage | 380...500 V - 15...10 % |
| Supply frequency | 50...60 Hz - 5...5 % |
| Network number of phases | 3 phases |
| Line current | 37.2 A at 380 V, Isc = 22 kA 28.4 A at 500 V |
| EMC filter | Integrated |
| Apparent power | 25 kVA |
| Maximum transient current | 41.6 A for 60 s |
| Power dissipation in W | 397 W at nominal load |
| Speed range | 1…50 |
| Asynchronous motor control profile | Factory set : constant torque Sensorless flux vector control with PWM type motor control signal |
| Electrical connection | Al1, Al2, Al3, AOV, AOC, R1A, R1B, R1C, R2A, R2B, LI1...LI6 terminal 2.5 mm² AWG 14 L1, L2, L3, U, V, W, PA, PB, PA/+, PC/- terminal 25 mm² AWG 3 |
| Supply | Internal supply for logic inputs: 19...30 V 100 mA, protection type: overload and short-circuit protection Internal supply for reference potentiometer (2.2 to 10 kOhm): 10...10.8 V 10 mA, protection type: overload and short-circuit protection |
| Communication port protocol | Modbus CANopen |
| IP degree of protection | IP20 on upper part without cover plate IP21 on connection terminals IP31 on upper part IP41 on upper part |
| Option card | Communication card for CANopen daisy chain Communication card for DeviceNet Communication card for Fipio Communication card for Modbus TCP Communication card for Profibus DP |
Complementary
| Supply voltage limits | 323…550 V |
| Network frequency | 47.5...63 Hz |
| Prospective line Isc | 22 kA |
| Continuous output current | 27.7 A at 4 kHz |
| Output frequency | 0…500 kHz |
| Nominal switching frequency | 4 kHz |
| Switching frequency | 2...16 kHz adjustable |
| Transient overtorque | 170…200 % of nominal motor torque |
| Braking torque | 150 % during 60 s with braking resistor 100 % with braking resistor continuously 150 % without braking resistor |
| Regulation loop | Frequency PI regulator |
| Motor slip compensation | Suppressable Automatic whatever the load Adjustable |
| Output voltage | <= power supply voltage |
| Tightening torque | Al1, Al2, Al3, AOV, AOC, R1A, R1B, R1C, R2A, R2B, LI1...LI6: 0.6 N.m L1, L2, L3, U, V, W, PA, PB, PA/+, PC/-: 4.5 N.m |
| Insulation | Electrical between power and control |
| Analogue input number | 3 |
| Analogue input type | AI1 configurable voltage 0...10 V, input voltage 30 V max, impedance: 30000 Ohm AI2 configurable voltage +/- 10 V, input voltage 30 V max, impedance: 30000 Ohm AI3 configurable current 0...20 mA, impedance: 250 Ohm |
| Sampling duration | AI1, AI2, AI3: 8 ms analog LI1...LI6: 4 ms discrete |
| Response time | AOV, AOC 8 ms for analog R1A, R1B, R1C, R2A, R2B 8 ms for discrete |
| Linearity error | +/- 0.2 % for output |
| Analogue output number | 1 |
| Analogue output type | AOC configurable current: 0...20 mA, impedance: 800 Ohm, resolution: 8 bits AOV configurable voltage: 0...10 V, impedance: 470 Ohm, resolution: 8 bits |
| Discrete input logic | Logic input not wired (LI1...LI4), < 13 V (state 1) Negative logic (source) (LI1...LI6), > 19 V (state 0) Positive logic (source) (LI1...LI6), < 5 V (state 0), > 11 V (state 1) |
| Discrete output number | 2 |
| Discrete output type | Configurable relay logic: (R1A, R1B, R1C) 1 NO + 1 NC - 100000 cycles Configurable relay logic: (R2A, R2B) NC - 100000 cycles |
| Minimum switching current | R1-R2 10 mA at 5 V DC |
| Maximum switching current | R1-R2: 2 A at 250 V AC inductive load, cos phi = 0.4 and L/R = 7 ms R1-R2: 2 A at 30 V DC inductive load, cos phi = 0.4 and L/R = 7 ms R1-R2: 5 A at 250 V AC resistive load, cos phi = 1 and L/R = 0 ms R1-R2: 5 A at 30 V DC resistive load, cos phi = 1 and L/R = 0 ms |
| Discrete input number | 6 |
| Discrete input type | (LI1...LI6) programmable at 24 V, 0…100 mA for PLC, impedance: 3500 Ohm |
| Acceleration and deceleration ramps | Linear adjustable separately from 0.1 to 999.9 s S, U or customized |
| Braking to standstill | By DC injection |
| Protection type | Input phase breaks: drive Line supply overvoltage and undervoltage safety circuits: drive Line supply phase loss safety function, for three phases supply: drive Motor phase breaks: drive Overcurrent between output phases and earth (on power up only): drive Overheating protection: drive Short-circuit between motor phases: drive Thermal protection: motor |
| Insulation resistance | >= 500 mOhm 500 V DC for 1 minute |
| Local signalling | 1 LED (red)drive voltage: Four 7-segment display unitsCANopen bus status: |
| Time constant | 5 ms for reference change |
| Frequency resolution | Analog input: 0.1...100 Hz Display unit: 0.1 Hz |
| Connector type | 1 RJ45 for Modbus/CANopen |
| Physical interface | RS485 multidrop serial link |
| Transmission frame | RTU |
| Transmission rate | 10, 20, 50, 125, 250, 500 kbps or 1 Mbps for CANopen 4800, 9600 or 19200 bps for Modbus |
| Number of addresses | 1…127 for CANopen 1…247 for Modbus |
| Number of drive | 127 for CANopen 31 for Modbus |
| Marking | CE |
| Operating position | Vertical +/- 10 degree |
| Outer dimension | 555 x 234 x 268 mm 390 x 245 x 190 mm 405 x 234 x 268 mm 330 x 245 x 190 mm |
| Height | 329.5 mm |
| Width | 245 mm |
| Depth | 192 mm |
| Net weight | 11 kg |
Environment
| Dielectric strength | 2410 V DC between earth and power terminals 3400 V AC between control and power terminals |
| Electromagnetic compatibility | 1.2/50 µs - 8/20 µs surge immunity test level 3 conforming to IEC 61000-4-5 Electrical fast transient/burst immunity test level 4 conforming to IEC 61000-4-4 Electrostatic discharge immunity test level 3 conforming to IEC 61000-4-2 Radiated radio-frequency electromagnetic field immunity test level 3 conforming to IEC 61000-4-3 |
| Standards | IEC 61800-5-1 IEC 61800-3 |
| Product certifications | UL CSA NOM C-Tick GOST DNV |
| Pollution degree | 2 |
| Protective treatment | TC |
| Vibration resistance | 1 gn (f= 13…150 Hz) conforming to EN/IEC 60068-2-6 1.5 mm (f= 3…13 Hz) conforming to EN/IEC 60068-2-6 |
| Shock resistance | 15 gn for 11 ms conforming to EN/IEC 60068-2-27 |
| Relative humidity | 5…95 % without condensation conforming to IEC 60068-2-3 5…95 % without dripping water conforming to IEC 60068-2-3 |
| Ambient air temperature for storage | -25…70 °C |
| Ambient air temperature for operation | -10…50 °C without (with protective cover on top of the drive) -10…60 °C with derating factor (without protective cover on top of the drive) |
| Operating altitude | <= 1000 m without 1000...3000 m with current derating 1 % per 100 m |
Contractual warranty
| Warranty | 18 months |
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.6 ★★★★★
Based on 72 reviews
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Product Reviews
★★★★★ 5
My go-to sublimation paper for crafting
Size: 8.5"x11"
I've used several sublimation papers, and this one has worked really well for my crafting projects. The colors transfer bright and vibrant, and the images come out crisp with good detail when using the proper sublimation printer and ink. The paper feeds smoothly through my printer and feels like a good quality weight—not too thin and not overly thick. I've used it for tumblers, keychains, and other sublimation projects, and I've been happy with the results. I also appreciate getting 110 sheets in one pack because it lasts a while, especially when working on multiple projects at once. Overall, this is a reliable sublimation paper that gives consistent results and is great for crafters or small business owners.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 31, 2026
★★★★★ 5
Simple and not Drama claim process.
’ve had Asurion coverage for a couple of years and never needed to use it until recently, when my pool salt cell (less than two years old) stopped working. I had purchased it with an Asurion protection plan, so I contacted them to start a claim.
The process was simple and straightforward to follow. In the end, they honored the plan and covered the cost of my salt cell based on the value when I originally bought it. They issued me a gift card that I could use on Amazon for that amount.
While prices have gone up and a new cell now costs about $200 more, it was still definitely worth having the coverage. Overall, I’m satisfied with how the claim was handled.
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Reviewed in the United States on June 8, 2026
★★★★★ 5
Love this protection plan
Quick and easy. My daughter's cracked her screen on her phone, as soon as it happened I went on the app, filed the claim. Ten minutes later I received the email with the shipping lable. The following day I dropped the phone off at ups and 4 hours later I received the digital gift card. Ive filed several claims since getting the protection plan and with four kids its definitelysomething im glad to have especially since i dont have to buy a protectionplan for each item now. I have filed claims for electric scooter the stoped working for no reason, my son's phone stopped charging, my oldest daughter cracked her phone screen, my son's video game controllers up and died and each time it was quick and easy and no fuss
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Reviewed in the United States on May 13, 2026
★★★★★ 1
Don't waste your money - these people will not help you
On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number.
Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again.
Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned.
It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact.
At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.
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Reviewed in the United States on February 2, 2025
★★★★★ 5
Asurion is AWESOME!
Ok, so let me start with the fact that you should NOT waste your time calling Amazon's customer service if you think you have a claim under Asurion's monthly protection plan. CALL ASURION!
I wasted almost an hour with Amazon representatives that have absolutely no training in how the Asurion plan works, or even any idea if my item was covered. In fact, they told me the mechanized chair I purchased under the plan wasn't covered!
Finally, my call got escalated to a manager who was just as clueless about my coverage, but had the best idea ever... call Asurion!
The smartest thing I did that morning was hang up with Amazon, and reach out to Asurion as I should have done in the first place.
Dealing with Asurion's customer service, after my Amazon call, was like being elevated to VIP status! 😄
Asurion's rep nicely took all my info, including the chair's purchase date and order number. Then they asked that I upload a couple of pictures of the product, along with a written description of the malfunction I had mentioned over the phone.
This is where it gets really good. They told me they'd review the claim to determine if they'd send a repair
specialist or reimburse me the cost of the item. In less than 48 hours, they determined that a payout was in order, and sent me an email that included an Amazon gift card for the total cost of the item minus the taxes I had paid, which I loaded directly into my Amazon wallet. Apparently, Asurion does not include the purchase taxes in their coverage.
But, I can live with that.
All in all, Asurion's claims division get a double thumbs up 👍🏽👍🏽, and the company gets big ups from me for not only standing behind their protection plan, but doing so expeditiously!
Special note: If you buy a lot of stuff from Amazon, and have Asurion's monthly protection plan, scroll the item listing before pulling the trigger on your purchase... you need to see the green streamer that indicates your product is protected by the plan. If you don't see that, check to see if there are alternative products that might be covered. There are very few electronic or high ticket items that aren't covered, but looking for that green banner in the item description that says it's covered is key to foregoing any future headaches.
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Reviewed in the United States on April 26, 2026