Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations
SKU: 5973738581

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations

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Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service OperationsCut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the

Cut warranty costs by reducing fraud with transparent processes and balanced control

Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy.

Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain--supporting the process far beyond just fraud reduction.

  • Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud
  • Uncover issues in your company's warranty processes
  • Learn methods to detect and prevent fraudulent activities
  • Implement a robust system of warranty cost control

Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.



Binding Type: Hardcover
Publisher: Wiley
Published: 06/13/2016
ISBN: 9781119223887
Pages: 400
Weight: 1.20lbs
Size: 9.10h x 6.20w x 1.30d
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SKU: 5973738581

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James Carlstedt
Grantham, US
★★★★★ 5
great read for underwriters of multifamily deals
Format: Kindle
Rob lays out a succinct and thorough summary of his underwriting process, questions industry standards while sharing his opinions, and discusses risk management and analyses for deals during the underwriting process. Highly recommend for newer and more seasoned underwriters and investors to build or sharpen multifamily underwriting fundamentals and details. He also shares his model as the example.
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Reviewed in the United States on September 27, 2023
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LongBoarder
Birmingham, US
★★★★★ 3
Needs more meat
Format: Paperback
A little on the light side of information provided. Some nuggets. OK value.
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Reviewed in the United States on December 16, 2022
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Matthew Sinn
Lake Worth, US
★★★★★ 5
Full of useful information
Format: Paperback
As context, I've underwritten about 100 deals and attended some basic underwriting classes. Rob's book was very useful to me, both in helping me gain better skills in underwriting basics (stabilization time period and how unit renovations and rent bumps are modeled/phased-in as well as when to start applying rent escalator) as well as higher level topics, like partnership structures, sensitivity analyses, and judging the returns. In all of these higher level topics I learned several new topics (and calculations to add to my underwriting) and would guess that even experienced investors would pick up a few quality nuggets in these sections.
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Reviewed in the United States on May 27, 2020
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NegativeG
West Palm Beach, US
★★★★★ 5
A Grounding, Practical, and Surprisingly Reassuring Guide for the Modern College Search
Format: Hardcover
Our family absolutely loves this book, having followed Jeff for many years, purchasing this was an easy choice. We’ve been deep in the college search process for a while now, and like many families, we spent a lot of time trying to balance ambition, fit, finances, outcomes, and the emotional side of it all. “Dream School” was one of the few resources that actually helped us calm down and make clearer decisions. What stood out most is how realistic and grounded the book is. You'll keep wanting to go to the end to look at the list of schools, but read the book. It doesn’t push prestige for the sake of prestige, and it doesn’t pretend that college admissions follow a straight line. Instead, it helps you think honestly about what a “right fit” really means...academically, socially, financially, and emotionally. For our family, this gave us a framework to rationalize all the moving pieces rather than chasing names or getting overwhelmed by noise from online forums and comparison culture. As we evaluated schools across different regions, majors, sizes, and price points, this book helped us step back and ask the right questions. It pushed us to think about values and outcomes instead of just rankings. It helped us understand why certain schools felt like better matches, even if they weren’t the ones everyone talks about on social media. Most importantly, it gave us permission to stop second-guessing ourselves and to trust the process we built together. Anyone going through the modern admissions process knows it can become emotionally exhausting, with hyper-competitive acceptance rates, endless online commentary, and constant chats with ChatGPT, which tells me what I want to hear rather than the truth. This book eased a lot of that stress. It helped our family see the big picture, prioritize what truly matters, and make decisions with confidence rather than fear of missing out. If you’re a parent or student trying to navigate the college search in a thoughtful, balanced way, I can’t recommend “Dream School” enough. It doesn’t just help you find the right college, it helps you remember why you’re doing this in the first place.
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Reviewed in the United States on December 6, 2025
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Tracy Y.
Battle Creek, US
★★★★★ 5
Parents of HS Students: READ THIS BOOK!
Format: Hardcover
A must-read book for parents navigating the "IVY OR BUST" aspirations of all top-performing high school students. Families simply can not afford the near-100K/year tuition for these institutions. It's unsustainable, and adding soul-crushing debt (before a career is even begun!) is not what parents want for our students. Enter Dream School: a guide to finding YOUR student's opportunity (and less expensive education) amid the noise and rah-rah of aggressive college recruiting. The book is a fast, comprehensive read which gives parents guidance and "permission" to consider schools with less name recognition/lower cost, but with high performance teaching and reasonable return on investment (ROI.) Remember the goal: a college degree for a happy, fulfilled student ready to enter the job market or grad school.
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Reviewed in the United States on September 12, 2025

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