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Description
Managing the Professional Service FirmInternational expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product based industries. Second, professional services are highly personalized, involving the skills of
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."Binding Type: Paperback
Publisher: Free Press
Published: 06/09/1997
ISBN: 9780684834313
Pages: 384
Weight: 0.98lbs
Size: 9.26h x 6.14w x 0.95d
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4.1 ★★★★★
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Product Reviews
★★★★★ 5
Smash or Pass? ….Smash.
The smash phone mount did the trick. There was never a good or convenient place to put my phone in the 4-runner. This piece of kit fixed the issue nicely. Fits in the little storage spot tightly with a spring loaded friction mount. The hardware to manipulate the holder so you can customize your preference is made of metal so it will be durable and stable and bc you can change it around to fit your needs it has a lot of functionality. A little pricey but a good add-on for the rig.
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Reviewed in the United States on April 19, 2026
★★★★★ 5
Get the stubby, not the standard
This is a very nice mount. I strongly recommend the stubby version over the standard, mostly because you can move the phone holder around to help keep it visible and out of the way. As a taller guy, the standard mount would be hitting my knee when I get in the vehicle, but the stubby mount allows me to move it further towards the passenger side, which also keeps my cup holder usable.
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Reviewed in the United States on April 5, 2026
★★★★★ 5
Smash mouth stubby
Phone mount works great. Very nice,easy to position were you want it. Fits tight in a useless cubby .Nice mount good quality.
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Reviewed in the United States on February 8, 2026
★★★★★ 5
Great product.
Perfect fitment, hasn't come loose since installation. Fully adjustable and out of view of prying eyes.
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Reviewed in the United States on March 31, 2026
★★★★★ 5
Perfect fit attachment!
This product is built very strong and fits perfectly into the small cubby in the lower middle dash of my 2018 4Runner. It holds my iphone tightly but is easy to remove. 100% satisfied with this purchase.
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Reviewed in the United States on February 6, 2026