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Description
The Baptist Health Care Journey to Excellence: Creating a Culture That WOWs!"This crystal clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking." Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and
"This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking."--Donald M. Berwick, MD, president and CEO, Institute for Healthcare ImprovementThe Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today
Binding Type: Hardcover
Publisher: Wiley
Published: 11/30/2004
ISBN: 9780471708902
Pages: 225
Weight: 1.05lbs
Size: 9.24h x 6.36w x 0.88d
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